Warranty and Return Policy

Last Updated: June 11, 2026

At Miniout, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Warranty Policy

Miniout is accompanied by a three (3) year warranty covering workmanship and materials. We stand behind everything we sell. If you have a problem with your Miniout product, please reach out.

2. Return Eligibility

Miniout offers a 14-day return policy.

You may request a return within 14 calendar days after receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• All included accessories, manuals, replacement parts, and promotional gifts must be returned together.
• Proof of purchase or order number is required.

Returns that do not meet these requirements may be rejected or subject to a partial refund.

3. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return unless defective:

• Used water filters
• Used filter cartridges
• Products that have been exposed to contaminated water
• Products damaged by misuse or improper maintenance
• Clearance or final sale items (where permitted by law)

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please provide:

• Order number
• Product photos
• Photos of packaging
• Description of the issue

Upon verification, Miniout may offer, at our sole discretion:

• Replacement product
• Refund
• Store credit
• Replacement parts

5. Return Process

Before returning any item, please contact our customer support team.

Do not send products back without prior authorization.

Unauthorized returns may not be accepted.

Once approved, we will provide return instructions and the appropriate return address.

6. Return Shipping Costs

Quality Issues

If the return is due to:

• Manufacturing defects
• Product malfunction
• Incorrect shipment

Miniout will cover reasonable return shipping costs.

Customer Remorse Returns

If the return is due to:

• Change of mind
• Ordered by mistake
• No longer needed

The customer is responsible for:

• Return shipping costs
• Original shipping charges (if applicable)

7. Order Cancellation

Orders may be canceled before shipment.

Once an order has been shipped, it cannot be canceled and must follow the return procedure.

8. Refund Processing

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Refund processing times typically range from:

Processing times may vary depending on your payment provider.

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank account.
• Contact your credit card company.
• Contact your bank.

If you still have not received your refund, please contact:

10. Customs and Import Charges

If a package is returned because:

• The customer refuses delivery
• The customer refuses customs clearance
• Incorrect shipping information was provided

Any additional shipping, customs, storage, or return fees may be deducted from the refund.

11. Warranty Exclusions

The warranty does not cover:

• Normal wear and tear
• Accidental damage
• Misuse or abuse
• Unauthorized modifications
• Improper maintenance
• Damage caused by contaminated water sources beyond product specifications
• Damage caused by failure to follow product instructions

12. Force Majeure

Miniout shall not be responsible for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Government restrictions
• Labor disputes
• Transportation disruptions

13. Contact Us